[URGENT] CRM Specialist/ Senior Specialist

- Setup and maintain promotions based on requirements of marketing campaigns for members and non-members on different digital applications such as CRM, Retail system, …

- Troubleshoot, resolve issues or report for service providers in digital services spaces.

- Define business and technical requirements, evaluate solution alternatives, and develop end-to-end solution architecture. Work with third-party for Implementing system/features agreed with business dept. ​

- Validate dataflow and design of database, change request analysis and implementation in digital marketing solutions​​

- System documentation regarding above. Ensure security and governance of system and data​

- Support cross-functional project where integration is required between digital application and other system platforms such as CRM and Data Analytics tools​​

- Engage with multiple teams, including business, data, security, infrastructure, to ensure all aspects of the solution architecture are captured, defined and communicated clearly in a timely manner​​

- Report directly to IT, APP – Digital and BI Assistant Manager

- Working time: Mon - Fri

· Working location: District 4, Hochiminh city

- Must have 2 years of experience in CRM system.

- Excellence in Customer Service Skill is plus

- Bachelor's degree in business or related field or equivalent business experience

- Requires strong analytical, conceptual and problem-solving abilities

- Ability to business partner with cross-functional teams using strong written and verbal communication

- Intermediate English - 4 skills